Pros
The health benefits that were offered were very good. You work with a lot of great people. They offer some training for the TSS staff but not nearly as much as the sales department. There is a trip involved to help you better understand the tours you are selling. Lots of vacation time and they are closed on the weekends.
Cons
The job was advertised as a customer service job but make no mistake their goal is for you to sell everything to everyone. You are required to cold call people all day (even when people are trying to reach customer service for assistance) to try and get them to buy travelers insurance. You get paid MUCH less than the sales staff whose job is to get teachers on board and teach them how to recruit students to join their tour. More people quit the roll than move in the company. Suggest you try for a "Tour Consultant" role as it is a much better position to hold within the company.