Does ESL Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, ESL Federal Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at ESL Federal Credit Union. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at ESL Federal Credit Union?

51% of ESL Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ESL Federal Credit Union 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ESL Federal Credit Union?

Teller (10) , Bank Teller (9) , Manager (7) , Relationship Banker (7) , Back Office (5) , Member Service Representative (4) , Teller II (4) , Intern (3) , Student Teller (3) , Teller I (3) , Collections (2) , Information Technology (2) , Management (2) , Senior Teller (2) , Telebanker (2)

What are the pros of working at ESL Federal Credit Union according to real employee reviews?

"Everything is awesome!!! Benefits are great!! You're not just s number..." ((in 18 reviews)); "Great company and environment and a culture thats focused on community." ((in 7 reviews)); "Great core values and company" ((in 6 reviews)); "friendly work environment and some co" ((in 4 reviews)); "Best supporting staff and employees" ((in 4 reviews))

What are the cons of working at ESL Federal Credit Union according to real employee reviews?

"Poor management with minimal room for development." ((in 11 reviews)); "The pay could be better." ((in 9 reviews)); "ESL has so many managers that its hard to figure out what they all do and why they are all paid so much." ((in 8 reviews)); "Limited training." ((in 4 reviews)); "They say they want to empower employees to make decisions, but senior management is always involved and often overturns the recommendations of staff." ((in 3 reviews))

What are employees saying about ESL Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ESL Federal Credit Union layoffs and their outlook for job security at ESL Federal Credit Union in 2026.

What are the top reviewed ESL Federal Credit Union locations?

Rochester , Pittsford , Webster , Charlotte , Greensboro , Punta Gorda , Greece

ESL Federal Credit Union reviews

3.4

51% would recommend to a friend

(140 total reviews)

Faheem A. Masood

53% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ESL Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ESL Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

140 reviews

5.0

Feb 23, 2023

Employee recognition

Teller

Recommend

CEO approval

Business Outlook

Pros

The needs of employees are just as important to ESL as the needs of customers. By making sure employees are well equipped with training, benefits and positive work environment, it ensures that customers receive the best customer service.

Cons

The training process is great just lengthy. Not necessarily a bad thing since it ensures you are prepared for the job!

ESL Federal Credit Union Response

3y

We’re thrilled to hear about your positive experience at ESL! Thank you so much for taking the time to share it.”

1.0

Feb 14, 2023

.

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

n/a, n/a, n/a, n/a, n/a

Cons

poor leadership from the top., atrocious middle management

4.0

Jan 29, 2023

Great Employer

Teller

Recommend

CEO approval

Business Outlook

Pros

Great benefits and work culture

Cons

Low pay for financial institutions in Rochester-area

ESL Federal Credit Union Response

3y

We appreciate hearing from our employees and we thank you for sharing this! We always aim to provide competitive pay as part of our overall benefits package year-round and employee feedback is always a part of our review process.

Viewing 34 - 36 of 140 Reviews

Jobs at ESL Federal Credit Union

Customer Care Specialist

Loan Payment Solutions Representative

Employee Communications Business Partner

Teller - Merchants Road