Aug 13, 2025
EXL Service reviews
3.4
60% would recommend to a friend
Rohit Kapoor
77% approve of CEO
60% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
3.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook
Pros
the colleagues were quite nice
Cons
the salaries were way below market
4.0
Aug 5, 2025
EXL Services: A Global Leader in Data-Driven Operations and Digital Transformation
Current employee, less than 1 year
Cape Town
Recommend
CEO approval
Business Outlook
Pros
1. Global Exposure • Opportunity to work with international clients and cross-functional teams. 2. Career Growth • Structured career paths with training programs and promotions from within. 3. Learning Opportunities • Offers ongoing skill development, especially in analytics, digital transformation, and BPO services. 4. Good Work Culture (in many teams) • Supportive managers and helpful colleagues in various departments. 5. Job Stability • Well-established company with a global footprint, offering relatively secure employment. 6. Diversity of Roles • Wide range of roles in analytics, operations, customer service, and digital solutions. 7. Flexible Work Options (for some roles) • Hybrid/remote work options may be available depending on the department
Cons
Cons of Working at EXL Services 1. High Workload • Fast-paced environment; long hours and tight deadlines in certain departments. 2. Compensation • Salaries may be lower compared to competitors for similar roles, especially in entry-level positions. 3. Limited Work-Life Balance • Depending on the project, night shifts or extended hours might be required. 4. Slow Decision-Making Process • As a large organization, it may take time for policies or changes to be implemented. 5. Bureaucracy in Some Teams • Hierarchical structure may limit quick innovation or direct communication with upper management. 6. Job Role Misalignment • Some employees report a mismatch between job descriptions and actual responsibilities.
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