EXL Service reviews

3.5

60% would recommend to a friend

(8,145 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Dec 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent compensation and nothing more

Cons

This is has been the worst experience by far. Went through the interviews for over 2 months, had my salary negotiated, my background successfully done, verbal offer extended, and no response thereafter from HR or the Hiring manager on repeated follow-up emails. The word was they couldn't sign SoW with a client and hence didn't onboard me. The least I expected was closure on my process after all the effort.

3.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work and you make your own schedule from that to go into field

Cons

Work up to 6 days a week, a lot of work for the pay which isn’t a enough

1.0
Feb 12, 2023

Run far far away!

Recommend
CEO approval
Business Outlook

Pros

When I accepted this over (quite some time ago) and began working for this company my immediate management team was outstanding and very supportive

Cons

There is a handful of upper that can only be described as bullies. They are unresponsive tp requests for help and even though their process in ineffective they are in the process of invoking the new policies. When 4 area manager and one regional manager (with an average of 10 years at the company) resign in one week there has to be a problem.

Viewing 49 - 51 of 8,145 Reviews

Glassdoor has 8,378 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.