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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,174 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      8K reviews
      4.0
      Aug 6, 2025

      Entry-level opportunities are good!

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are proactive in your interest, there are good opportunities to work on a variety of projects for career growth

      Cons

      Timings of work can vary based on client location quite a lot

      4.0
      Aug 5, 2025

      EXL Services: A Global Leader in Data-Driven Operations and Digital Transformation

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Global Exposure • Opportunity to work with international clients and cross-functional teams. 2. Career Growth • Structured career paths with training programs and promotions from within. 3. Learning Opportunities • Offers ongoing skill development, especially in analytics, digital transformation, and BPO services. 4. Good Work Culture (in many teams) • Supportive managers and helpful colleagues in various departments. 5. Job Stability • Well-established company with a global footprint, offering relatively secure employment. 6. Diversity of Roles • Wide range of roles in analytics, operations, customer service, and digital solutions. 7. Flexible Work Options (for some roles) • Hybrid/remote work options may be available depending on the department

      Cons

      Cons of Working at EXL Services 1. High Workload • Fast-paced environment; long hours and tight deadlines in certain departments. 2. Compensation • Salaries may be lower compared to competitors for similar roles, especially in entry-level positions. 3. Limited Work-Life Balance • Depending on the project, night shifts or extended hours might be required. 4. Slow Decision-Making Process • As a large organization, it may take time for policies or changes to be implemented. 5. Bureaucracy in Some Teams • Hierarchical structure may limit quick innovation or direct communication with upper management. 6. Job Role Misalignment • Some employees report a mismatch between job descriptions and actual responsibilities.

      4.0
      Aug 5, 2025

      Premium auditor

      Premium auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some flexibility in making schedule, but some micromanagement with teams. Remote. Good benefits and 3 weeks paid vacation and 2 weeks sick days

      Cons

      Over half of the pay is based on Production, bonuses and quality - this can vary week to week depending on when you submit completed audits and when reviewers complete their review. And your audit is subject to the opinion of a reviewer. If someone goes on vacation or is sick entire team has to work more to make quota, which makes job incredibly demanding and stressful.

      Viewing 577 - 579 of 8,174 Reviews
      Related searches: EXL Service jobs | EXL Service salaries | EXL Service benefits | EXL Service interviews
      ReviewsEXL Service reviews

      Glassdoor has 8,408 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.