Is EXL Service a good company to work for as a Senior Associate?

Senior Associate professionals working at EXL Service have rated their employer with 3.1 out of 5 stars in 241 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.4 out of 5 stars. Search open Senior Associate Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at EXL Service .

Does EXL Service pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at EXL Service with 2.6 out of 5 stars based on 241 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Senior Associate salaries at EXL Service.

How happy are Senior Associate professionals working at EXL Service?

57% of Senior Associate employees at EXL Service would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Senior Associate professionals have also rated EXL Service with a 3.2 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (550) , Assistant Manager (507) , Consultant (374) , Lead Assistant Manager (334) , Manager (281) , Senior Consultant (253) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 950 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 278 reviews)); "Good people and a good" ((in 183 reviews)); "Work environment good and nice" ((in 168 reviews)); "life balance is good Work from home benefits is there" ((in 144 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 607 reviews)); "Poor management and lack of project coordination." ((in 352 reviews)); "Low pay for skills required and work can be mundane" ((in 191 reviews)); "Low Compensation and Salary which can be demotivating" ((in 90 reviews)); "Too much office politics that growth becomes selective" ((in 44 reviews))

EXL Service Senior Associate reviews

3.1

57% would recommend to a friend

(241 total reviews)

Rohit Kapoor

71% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (241 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. Associate employees have rated EXL Service with 3.1 out of 5 stars, based on 241 company reviews on Glassdoor. This indicates that most Sr. Associate professionals have a good working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Sr. Associate professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

241 reviews

4.0

May 29, 2026

Good work culture, but needs logistical improvements

Senior associate

Recommend

CEO approval

Business Outlook

Pros

It has a good work culture

Cons

Logistical improvements are much needed

3.0

Feb 25, 2026

Salary

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good work life balance in there.

Cons

The salary pay if way low and limited growth opportunities.

4.0

Nov 24, 2025

MBA | 4+ Years in US Mortgage & Auto Insurance Operations

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Partnered with Hartford (US Client) to redesign the policy renewal process, cutting processing time by 15%. Gathered and documented requirements for system enhancements, ensuring 100% alignment with client needs. Conducted audits on mortgage/ auto insurance transactions, reducing processing errors by 18%. Monitored and reviewed team deliverables, implementing process corrections that boosted accuracy rates by 22%. Trained and mentored junior analysts on best practices, improving first-time-right accuracy by 25%.

Cons

No cons of my previous company.

Viewing 4 - 6 of 241 Reviews

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EXL Service Senior Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good work culture, but needs logistical improvements

Salary

MBA | 4+ Years in US Mortgage & Auto Insurance Operations

Jobs at EXL Service

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