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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.5

      60% would recommend to a friend

      (8,145 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Nov 1, 2017

      There are better opportunities and worse opportunities

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good for non-US citizens. Very intelligent staff in the Analytics department who are willing to both teach and learn

      Cons

      Terrible company culture. Most things in the corporate structure are disorganized and painful for employees. There is little to no employee engagement or appreciation which makes the hours and lower pay (compared to competitive consulting firms) very difficult to justify.

      1.0
      Aug 3, 2017

      Too much micromanagement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hardworking staff is overworked.

      Cons

      Pressure from management, condescending, little time for break and bathroom,

      2.0
      Jul 31, 2017

      Exl-Datasource on a downward slide

      Senior data architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Client facing consultants are very good currently. - I very much enjoyed working with my client and they liked what I was doing for them.

      Cons

      Datasource misrepresented the work I was hired to do resulting in significant underpayment. I left after attempting to rectify the problem. Datasource was once considered a good company to work for but it seems to be headed in the wrong direction (perhaps because it was acquired by Exl?) - Poor back office support. Lack of respect for consultants. - Slow pay on expenses. - NDA and Confidentiality statement that you might have seen in the '80s but is inappropriate for the modern work environment. - HR gets in the way of serving the needs of the clients. - Yes, the office is in a trendy part of town but you can't work there (too small), there's no on site parking, and it's a 20min walk from light rail. - Very limited options for title and pay advancement.

      Viewing 61 - 63 of 8,145 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,378 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.