Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.4 out of 5, based on over 8,395 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 59% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at EXL Service?

59% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (550) , Assistant Manager (507) , Consultant (371) , Lead Assistant Manager (333) , Manager (281) , Senior Consultant (252) , Senior Associate (230) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 935 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 267 reviews)); "Work environment good and nice" ((in 185 reviews)); "Good people and a good" ((in 183 reviews)); "Everything is good and job security is good" ((in 150 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 601 reviews)); "Poor management and lack of project coordination." ((in 361 reviews)); "Low pay for skills required and work can be mundane" ((in 187 reviews)); "Low Compensation and Salary which can be demotivating" ((in 91 reviews)); "Too much office politics that growth becomes selective" ((in 45 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What are the top reviewed EXL Service locations?

New York , Jersey City , Hartford , Denver , Tampa , Houston , Los Angeles , Jacksonville , Chicago , Chico , Pittsburgh , Dallas , Overland Park , Boston , Phoenix , Sacramento , Lambertville , Richmond , Chandler , San Diego , San Francisco , Philadelphia , Columbia , Atlanta , Newark , Kansas City , Lees Summit , Albany , Charlotte , Raleigh

EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Aug 30, 2014

Bad company, poor management

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Hard to think of any other than some great co-workers, but this is not really due to the company. And maybe the fact that its financially stable and on the rise, which again is not much value if you can get fired any day.

Cons

- bad management - very far from people oriented - bad retention policy - poor processes, where there are such they are often not followed, advocate for six sigma, very far away from living it - clients been outright lied to - and so on...

3.0

Aug 21, 2014

Not a diverse company. Need more diversity at every level of Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have been working at EXL Service (NYC) for over a year now. The projects that I have worked on are pretty decent, most within the Insurance and Investment banking industry. The pay is decent, and the company seems to be growing.

Cons

- Needs more diversity in the company. For EXL to remain relevant in the US market, it needs to hire individuals with diverse background. EXL is an Indian company and 95% of it's employees in the US are Indians, which can create isolation of non - indians within the firm and can as such limit the potential of the company - HR personnels are inefficient. There have been instances where the W4 forms, H-1B Visa documents, and I-9 forms for new hires are either misplaced by HR personnels or not processed on time by HR personnels, and consequently creates a stressful atmosphere for employees who are working at the client's office because they either do not get paid on-time or they now have to resend all the paper work they've provided to HR in prior times. - There is no work life balance. When you are working at a client's site, taking a vacation is frowned upon by EXL management as they see you taking a vacation as a loss of income to the firm. It is always a chanllenge for an employee generating income to the firm to take vacation

3.0

Aug 12, 2014

Experience

Associate

Recommend

CEO approval

Business Outlook

Pros

Good to start with. Graduates with commerce background can start their career. Let are profiles like accounts payable, accounts receivable, auditing and finance and accounts. One can chose depending upon his or her interest.

Cons

It pays less salary compared to its peer. I advise the management to revise the salary structure which might help in retaining good candidates.

Viewing 7912 - 7914 of 8,162 Reviews

Jobs at EXL Service

Medical Records Document Processor

Premium Insurance Auditor - Remote

Missouri

View job

Outbound Mail Coordinator

Premium Insurance Field Auditor

Miami, FL

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EXL Service

EXL Service reviews

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Bad company, poor management

Not a diverse company. Need more diversity at every level of Management

Experience

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