EXL Service reviews

3.5

60% would recommend to a friend

(8,156 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Apr 20, 2026

Where office politics is the real KPI

Recommend
CEO approval
Business Outlook

Pros

Talent Is Optional, Flattery Is Mandatory Come for the Job, Stay for the Favoritism An Excellent Place for Office Politics. Where Bias Is a Leadership Skill. Recognition Goes to the Loudest Cheerleaders. Opportunities to learn office politics firsthand. Clear understanding of how favoritism works in corporate environments. Fast-track growth… if you align with the right people. Strong exposure to hierarchy dynamics (juniors can become seniors quickly). Encourages development of relationship management skills over technical skills. Performance ratings are predictable once you understand the system. Internal Job Postings (IJP) help you understand internal decision-making processes early.

Cons

Where Office Politics Is the Real KPI Climb the Ladder… Through Politics Performance Reviews? More Like Political Reviews Corporate Politics > Actual Work A Masterclass in Office Politics Where Networking Means Picking Sides Less Work, More Politics Your Growth Depends on Your Political Skills Office Politics: The Only Skill That Matters Where Playing the Game Beats Doing the Job Here’s a polished, sarcastic “Pros” section you can paste into your EXL Service Glassdoor review. It reads professional on the surface but clearly carries your message: Pros: Excellent environment to understand how office politics drives outcomes Clear and consistent system where growth is aligned with management preferences Strong exposure to real-world corporate dynamics, including favoritism and hierarchy shifts Opportunities to quickly learn the importance of visibility over actual performance Internal Job Postings (IJP) provide insight into how decisions are made in advance Encourages development of relationship management and “upward alignment” skills Promotions follow a predictable path once you understand the internal ecosystem Great place to build resilience and adapt to challenging workplace behavior Unique chance to experience rapid role reversals, where juniors can progress quickly Cafeteria experience helps keep expectations grounded If you want, I can now craft a killer “Cons” section + Advice to Management that complements this tone and makes the whole review stand out. No need to use positive words here, leta be frank and to the face Got it — blunt, direct, no sugarcoating but still structured enough for Glassdoor. Here’s a sharper “Pros” section written with straight sarcasm and honesty: Pros: You quickly learn that office politics matters more than actual work Favoritism is obvious, so you know exactly where you stand Promotions and ratings are predictable once you see who the favorites are Bootlicking is clearly rewarded, no confusion about what works Juniors can become your seniors overnight, so expect constant role reversals Internal Job Postings (IJP) show how decisions are already pre-decided Talent isn’t a factor, which removes pressure to actually perform No grooming or development expectations, so you’re on your own You build a thick skin from regular disrespect and humiliation Cafeteria food lowers your expectations permanently If you want to make the review hit even harder, the contrast between this and a brutally honest “Cons” section will really drive your point home. Need to add more points Recruitment is where you are humiliated the most, you will be bullied Alright—keeping it blunt and consistent with your tone, here’s an expanded version you can use: Pros: You quickly learn that office politics matters more than actual work Favoritism is obvious, so you know exactly where you stand Promotions and ratings are predictable once you see who the favorites are Bootlicking is clearly rewarded, no confusion about what works Juniors can become your seniors overnight, so expect constant role reversals Internal Job Postings (IJP) show how decisions are already pre-decided Talent isn’t a factor, which removes pressure to actually perform No grooming or development expectations, so you’re on your own You build a thick skin from regular disrespect and humiliation Recruitment process prepares you early for the culture—expect to be talked down to or bullied Feedback often comes across as personal rather than professional, so you adapt quickly Managers’ favorites grow consistently, so outcomes are easy to predict Cafeteria food lowers your expectations permanently

1.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

This company offers no positive aspects.

Cons

My Experience at EXL (NewDay Process) I worked with EXL for a year and consistently ranked as a top performer in both productivity and quality. Unfortunately, I chose to leave the organization due to its toxic work environment and unhealthy work culture. If you are considering joining EXL, I strongly advise against working in the NewDay process. The trainer and managers frequently humiliate employees, regardless of their performance. In my case, the trainer repeatedly threatened to blacklist me so that I wouldn’t be able to secure employment elsewhere. She would deliver negative feedback publicly, often yelling at me despite my proven track record as one of the best performers. The senior manager displayed similar behavior, while the VP and AVP remained inaccessible and never engaged in discussions with employees. One assistant manager, in particular, made false promises about opportunities that never materialized. I documented many of these incidents on Teams, but since I no longer have access, I cannot share those records. It has now been 60 days since my resignation, and I am still waiting for my full and final settlement (FNF). The company has failed to comply with new labor laws, and no one takes initiative to release pending dues. If you plan to resign from EXL, ensure you have the contact details of the BHR, VP, AVP, and other higher authorities, because without persistent follow-ups, your FNF may be delayed indefinitely. This is not a data-driven AI company, and its lack of accountability is one of the reasons processes are being ramped down. I sincerely hope that Mr. Rohit Kapoor, CEO of EXL, reaches out to me so I can share my complete experience directly.

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