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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,161 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Feb 23, 2015

      Currently employed, so far so good

      Insurance processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are so much better than most companies for entry level. Very relaxed environment, easy to reach top management.

      Cons

      The actually job is boring, I don't really get to talk to anyone all day.

      3.0
      Aug 21, 2014

      Not a diverse company. Need more diversity at every level of Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working at EXL Service (NYC) for over a year now. The projects that I have worked on are pretty decent, most within the Insurance and Investment banking industry. The pay is decent, and the company seems to be growing.

      Cons

      - Needs more diversity in the company. For EXL to remain relevant in the US market, it needs to hire individuals with diverse background. EXL is an Indian company and 95% of it's employees in the US are Indians, which can create isolation of non - indians within the firm and can as such limit the potential of the company - HR personnels are inefficient. There have been instances where the W4 forms, H-1B Visa documents, and I-9 forms for new hires are either misplaced by HR personnels or not processed on time by HR personnels, and consequently creates a stressful atmosphere for employees who are working at the client's office because they either do not get paid on-time or they now have to resend all the paper work they've provided to HR in prior times. - There is no work life balance. When you are working at a client's site, taking a vacation is frowned upon by EXL management as they see you taking a vacation as a loss of income to the firm. It is always a chanllenge for an employee generating income to the firm to take vacation

      Viewing 115 - 117 of 8,161 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,394 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.