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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,163 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      8K reviews
      5.0
      Apr 4, 2020

      Smart co-workers, strong leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Variety of work available People are willing to help if needed to get a job done Leadership is able to have difficult conversations and make the hard decisions that are best for the organization.

      Cons

      Some processes rely on specific people; both at DataSource and EXL; more integration would make a lot of the processes more efficient. Too many meetings without decision makers and key stakeholders in the room.

      1.0
      Mar 30, 2020

      Not a solid place, POOR back office, office and support. Not truthful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid well for a while, and there are some really great people there.

      Cons

      VERY poor support, technical and personal development wise. I found a lot of double talk - especially from upper management and in the end they proved not to have integrity or be truthful.

      avatar
      EXL Service Response
      6y
      Thank you for this feedback. Over the last 12-18 months we acknowledged that we needed to change how we support our team members. To that end, we’ve begun a transformational digital technology strategy that has incredibly increased our ability to support our teams. Along the way, there were challenges identified that we have striven to solve. Our leadership team, both at the US and global level, is consistently holding town halls and sending out communications in an effort to be as transparent as possible with our team. We again appreciate your feedback, and will continue to monitor these areas of improvement.
      Viewing 187 - 189 of 8,163 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.