EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 26, 2020

Loved the job, management not so much

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job and the team were amazing along with the clinicians. I enjoyed the pay, not having to be glued to a phone and the option to work from home during bad weather and on weekend shifts. I enjoyed the work I was doing I was able to actually use my brain and the skills I've learned over the years. The benefits were great.

Cons

My direct manager was not very people friendly. Complaints about this individual were not taken seriously and left employees in an environment where they felt like they didn't have a voice. Certain policies were never explained or presented to the team, and management has the power to fire people at their discretion without any policy related documentation.

1.0
Feb 10, 2020

Considering exl? Be cautious

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Minimal required ot Potential travel to India

Cons

Prior to sale, the company was decent. After sale, everything changed. Crazy turnover, layoffs.

2.0
Jan 2, 2020
Recommend
CEO approval
Business Outlook

Pros

work never gets boring, full of responsibilities

Cons

Capable people can't stay too long, too much offshored.

Viewing 190 - 192 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.