EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

potential for growth and focus on digital

Cons

no work/life balance with unreasonable expectations, poor leadership, mismanagement of staff

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EXL Service Response
6y
Thank you for your feedback. We encourage a healthy work-life balance which our PTO policy supports. If you feel that you do not have that, speaking with your manager or team leader would be a good start to addressing any imbalance. While some work can be demanding because of client deliverables, there are down-times too and that is the nature of the consulting type of business.
5.0
Jul 8, 2019
Recommend
CEO approval
Business Outlook

Pros

The innovation and digital focus is very real. Listen to Rohit Kapoor's last 8-12 earnings releases. There is a strong focus on the customer, teams/groups generally band together well to do the right thing for the customers and drive innovation. Friendly culture but very bottom line/results driven. This is all clearly reflected in EXLS strong stock price growth.

Cons

Processes need to catch up to the size and scale that the business is fast heading toward.

1.0
Jun 1, 2019

Coordinator

Recommend
CEO approval
Business Outlook

Pros

PTO, Sick Leave, Floating Holidays, Insurance

Cons

No 401K match unless you are employed on 12-31-2019 and you are not told that until you notice that the company isn’t contributing.

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EXL Service Response
6y
Thank you for your feedback. Your review of the Health Integrated operation is appreciated. Health Integrated is proud that once we increased the staffing of qualified Team Members; identified and implemented metrics; and assembled the proper executive management team, the Tampa-based operation has met its productivity requirements. Unfortunately, because the decision was made earlier this year many of the concerns are the result of that wind-down process. Health Integrated’s HR Department is doing everything it can to make the transition to other employment as smooth as possible for regular, full-time employees as well as temporary workers.
Viewing 196 - 198 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.