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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,163 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      8K reviews
      1.0
      May 28, 2026

      Worst job

      Scan operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location, building amenities, nice view

      Cons

      Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

      3.0
      May 4, 2026

      Great company with potential, but leadership requires restructuring

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Highly collaborative offshore partners who are genuinely invested in supporting a startup environment. Company’s onboarding process stands out as the most seamless and effective I’ve seen.

      Cons

      The CM nurse team leader demonstrated toxic leadership. Communication was often disrespectful, access to essential tools was inconsistently provided, in a bid to sabotage- and meetings frequently turned into “gotcha” moments. She demanded loyalty- miss that, and you’ve got a target on your back. She also spoke negatively about other leaders within a small inner circle, a tactic that seemed aimed at consolidating influence. These behaviors contributed to a broader culture of blame and toxicity and high turnover where staff felt the need to operate with constant caution.

      Viewing 241 - 243 of 8,163 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.