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EZLinks Golf

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EZLinks Golf reviews

3.2

41% would recommend to a friend

(85 total reviews)

Gary Cohen

67% approve of CEO

43% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.0

Compensation and benefits

2.9

Culture & values

2.8

Senior management

2.6

Career opportunities

EZLinks Golf has an employee rating of 3.2 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EZLinks Golf employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

85 reviews
3.0
Sep 5, 2014

Exhausting, although easy work

Inbound call center agent
Recommend
CEO approval
Business Outlook

Pros

+ Good job for those in school, they are very flexible with working with your schedule. I was able to start at 5am and be done with work by 11am for the day! +location is right off of the CTA L line. +Easy promotions and pay raise for efficient workers. Bosses also want you to do well and are supportive. (I probably would have made it to being a supervisor if I had stayed longer). Co-workers are friendly. +time and a half for overtime and holidays +Allowed to read during downtime between calls. This was great during the 5am-7am hours as it was slower and had less callers then.

Cons

+scheduled on holidays +also had to work one day of the weekend +No benefits as I worked part-time. +Job was stressful because of weekly evaluations- not good for someone like me who is a perfectionist and also sensitive to criticism and receiving a "grade" with each evaluation. +the job can be very repetitive and boring.

1.0
Jul 18, 2014

This place is horrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Its 24 hours. Good hours. Met some good people there

Cons

Inconsistent call quality reports. All supervisors need to be on the same page. They ask for too much business professionalism when the calls are supposed to be personal and under 3 minutes. You shouldnt be threatened to loose your job for taking about three 2 minute bathroom breaks in a 7 1/2 hour shift.. The supervisors are very high schoolish and caty.

2.0
Aug 12, 2012

EZ Links is a chain of easy and crazy

Agent
Recommend
CEO approval
Business Outlook

Pros

Management is competent, approachable, and willing to listen to employees, especially new hires. The Call Center Manager is outstanding and really cares about the employees. And not just with job performance scores, but with personal issues as well, like money and a second job. One of the best supervisors I've ever had. She knows the business, as she started out as a call center agent years ago. If the call center, and for that matter, most jobs in customer service could be staffed with people of her personality, know-how, and care, the world would be a better place. The pay is decent for the type of work, there's paid training, and they pay you on time. And you can request time off for the holidays. The manager also did weekly email updates of our schedules and new golf courses coming in, as well as feedback from the golfers and pro shops, as they are the clientele that EZ Links serves. This also included weather updates, seasonal maintenance, and televised golfing events that would impact our selling of tee times. I thought that was outstanding!

Cons

Middle Management: Leads and Supervisors. Unprofessional. Petty, vindictive, and small-minded. The most aggressive agents seem to get promoted. I said aggressive, not assertive. And somehow, their rudeness to coworkers is overlooked in favor of their productivity on calls (and some of them are very good on calls). The call center leads seemed to get promoted without any coworker people skills, which is ironic for a call center that is based on building rapport with golfers (who can be a difficult and hostile crowd). Interestingly enough, the golfers weren't nearly as tough to deal with as the people promoted to lead agents and on-floor supervisors. Lots of confusion, inconsistencies about course policies and call scoring, big egos, and rigidity, even in group meetings on how best to improve the incoming calls and call center environment.

Viewing 82 - 84 of 85 Reviews
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ReviewsEZLinks Golf reviews

Glassdoor has 87 EZLinks Golf reviews submitted anonymously by EZLinks Golf employees. Read employee reviews and ratings on Glassdoor to decide if EZLinks Golf is right for you.