Pros
+ Good job for those in school, they are very flexible with working with your schedule. I was able to start at 5am and be done with work by 11am for the day! +location is right off of the CTA L line. +Easy promotions and pay raise for efficient workers. Bosses also want you to do well and are supportive. (I probably would have made it to being a supervisor if I had stayed longer). Co-workers are friendly. +time and a half for overtime and holidays +Allowed to read during downtime between calls. This was great during the 5am-7am hours as it was slower and had less callers then.
Cons
+scheduled on holidays +also had to work one day of the weekend +No benefits as I worked part-time. +Job was stressful because of weekly evaluations- not good for someone like me who is a perfectionist and also sensitive to criticism and receiving a "grade" with each evaluation. +the job can be very repetitive and boring.