Great Company going through needed change
Pros
I so fundamentally agree with the mission and the people at FE, so this review will carry that bias. I love the original vision the company had, to provide the retirement help that people deserve. I think that mission rings through the halls of the company but the company had been challenged to deliver on the vision. Culture, quality, technology and leadership needs to change in order to make that possible. Chung is probably the best thing to happen to the company in years. Most of the people are awesome Love the vision for the company Great space in Sunnyvale People care and it is an open and honest environment. Advisor center and their operation is outstanding. Such a key part of the companies success and their future. Open culture of sharing and straight talking. Culture of personal accountability
Cons
The culture is dying. The strategy is good but without a culture to execute, then the strategy is worthless Quality across the org is poor and the teams spend more time fixing customer problems than creating great customer experiences. Brand is non-existent. The company’s future is dependent on the team’s ability to create and foster a strong brand (employee retention, employee acquisition, customer acquisition)