Edmunds.com reviews

4.2

90% would recommend to a friend

(413 total reviews)
avatar

Seth Berkowitz

94% approve of CEO

78% positive business outlook

Edmunds.com has an employee rating of 4.2 out of 5 stars, based on 413 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edmunds.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

413 reviews
5.0
Jul 16, 2020
Recommend
CEO approval
Business Outlook

Pros

- Private company owned by a family who really cares about their employees. - Very smart people work at Edmunds who really care about the work. - Great work/life balance

Cons

- The auto industry is going through some big changes right now, requiring the company to make changes to be able to compete in the new landscape. For many people change is difficult.

1.0
Apr 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice office in Santa Monica, but it doesn't produce any revenue unfortunately. It's a money pit that sacrifices many other things that lead to failure.

Cons

Too many to list unfortunately. If you want to have a long, prosperous career with advancement and an opportunity to be set up for success, then this is not the right company for you. Upper management and Execs will act like they listen to new ideas, but in reality, they will never listen or act upon anything new because it might threaten their cushy existence. There is zero alternative business experience at the top. Literally zero. All of the top people have been at Edmunds forever and they have nothing new or innovative to bring to the table. They operate in a tiny box, and if you don't agree with their narrative, you will be pushed out of the company. It's that simple. There are leaders in the company (again, who have been there forever) that treat their direct reports like absolute garbage. One in particular who controls a large part of the western U.S. has countless HR complaints for harassing direct reports. Nothing has ever happened to this individual and he has a job for life, because he echoes the narrative within the small circle at the top. So, he has a job for life. This is a glaring example and a microcosm of how the entire organization operates across all of their departments. Secondly, the company knowingly rips off their customers. They allocate a tiny portion of the overall budget of a client's spend to actual media. They take 60%-80% of the money and pocket it. Their reputation on the street is awful. Their cancel rate is astronomical and there is no bottom in sight. It's very sad, because with the right leadership and ownership the company could innovate great things and be a leader in the industry. But, this will never happen. Ever.

2.0
Mar 13, 2020
Recommend
CEO approval
Business Outlook

Pros

The people below the C-suite are genuinely great, talented, and smart. Some of the best people to work with and for are in that office. The employee perks are wonderful. The insurance is pretty decent considering they're a mid-sized company and there's fresh fruit brought in every day. Results-only Working Environment (ROWE) is a big plus of the corporate culture. In addition to that the coffee/beverage bar is well-stocked and diverse. The office staff does a great job of hosting events and taking care that the space is well maintained. The office itself is beautiful. It truly is a stunning and effective layout. There are always quiet spots to find, and the conference room electronics work! The location is convenient to the commuter rail line and you get paid parking in the lot or a reimbursement should you not choose to drive.

Cons

The auto space is strange. Edmunds' entire fortune is based on two things 1. How the overall auto market is doing 2. What Google thinks of the site. For far too long, anyone bringing up the fact that #2 wasn't working or that #1 was a core issue was roundly ignored. Executive bonuses were being made so everything was fine! The auto market has slowed spending and Edmunds has not been responsive enough to its customers. I can't think of a product that Edmunds has that is a category-beater across the auto space, not the inventory, the dealer products, nor the ad platform. They're just ok and kept afloat by a very dedicated sales staff. Let's talk about ROWE. The Results in ROWE were at best ill-defined unless you could put a dollar amount to a sales goal. I don't the product nor the tech side of the business could point at a 'result' they were supposed to achieve. The results were to show up/dial into meetings, produce something that resembled work and collect your paycheck. Opportunities for advancement are hampered by a lack of growth in the company/sector. The company is having the problems of efficiency, not the problems of scale. Finally, the vision thing. Looking at their competitors, you can see organizations that have clear goals and visions. What's Edmunds' vision for remaking/reworking the auto shopping space? I worked there for a while and I couldn't tell you. Without a vision, the [company] perishes.

Viewing 142 - 144 of 413 Reviews

Glassdoor has 435 Edmunds.com reviews submitted anonymously by Edmunds.com employees. Read employee reviews and ratings on Glassdoor to decide if Edmunds.com is right for you.