Employees are at the mercy of the Financial Advisor they are assigned to
Pros
There is a strong sense of community among other Branch Office Administrators (BOAs), which provides valuable peer support and shared learning. Additionally, the Home Office is accessible and responsive; support is generally a phone call away, and the information provided is typically accurate and reliable.
Cons
You will spend the first six months focused on learning the culture of Edward Jones, with limited practical or hands-on training. There is little formal system training or structured knowledge-base instruction. Much of the learning experience is dependent on the Financial Advisor (FA). If the FA is available and engaged, training and interaction occur; if the FA is too busy or disengaged, support and development are limited. Around the one-year mark, expectations increase significantly. However, these expectations are often not matched with additional training or support. At that point, employees are largely expected to self-train and independently meet performance standards that were not clearly or consistently taught.