Edward Jones reviews

3.5

55% would recommend to a friend

(5,316 total reviews)
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Penny Pennington

60% approve of CEO

55% positive business outlook

Edward Jones has an employee rating of 3.5 out of 5 stars, based on 5,316 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Edward Jones helped me get into the industry and helped with some of the basic office costs to get started. The Diversification trips can be a lot of fun and many of the Edward Jones Employees you meet are fantastic people. Numbers are easy to hit if you work exceptionally hard.

Cons

You will not be reimbursed or compensated for most expenses ( advertising, client meals, stamps, anything above a physical building you need) When you leave they will use every corrupt business practice possible to destroy your business (manipulate regulators on your U4, numerous threatening letters, outright culture of manipulation of you being bankrupt or accusations of breaking the law to your former clients, etc.). You will be subject to AMT tax and eventual IRS harassment if you invest in the business and you will at minimum be forced to pay payroll taxes on expenses you incur (all income goes on W2 with no possibility to run threw P/L of branch, leaving the IRS to question if you are an employee where they pay everything (see state lawsuits) or if you are spending this money for fun). Company uses unethical business practices involving revenue sharing and pushing of preferred funds in even fiduciary accounts. Partnership is the carrot on the stick that forces you to "volunteer" to "train" new employees, help with regional activities, or in essence be a slave to there will for NO COMPENSATION. Quota information is very manipulative. They base everything on 100 percent level for the hiring guide implying that is the bare minimum or normal production of an Advisor. In reality 40percent is the minimum and 100percent is not standard and the 200percent on there compensation guide is fictitious. If you will read there 10k you will notice that the overall goal is to enrich general partners at all cost and reward past workers at the expense of the current workers (Ted Jones wouldn't share his business with his Sisters for this very reason ironically). Technology is pathetic and you have far less tools as an Advisor than an individual has on an online account. If you leave your Edj "friends" will cuss you out and drop all connections, and possibly even threaten you. Past trainees are so scared an EDJ drone is outside our office that they shake when they come in, just like a battered woman trying to leave an abusive husband (see NFL) Proof of all these above is the fact that rarely do Advisors that are independent and successful come back, and the grass is greener elsewhere.

1.0
Jul 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Edward Jones support people are excellent, the pay is OK, and the benefits are pretty good.

Cons

The problem with this company is that every office is independently owned and operated- the Financial Adviser is the person paying your yearly salary and not Edward Jones. So they not only want you to answer the phone, respond to e-mail, set up appointments, enter in data, and greet every single person like your LONG LOST relative BUT you also end up watering the plants, taking out garbage, making sure the coffee cups are clean, wash dishes,vacuuming etc etc etc. Why? Because the FA is more than likely too money hungry or cheap to hire a proper person to do it (since all overhead comes out of the FA's pocket and NOT Edward Jones). Its a real incentive for the FA to cut costs and work the BOA to death.My Financial Adviser dumped so much extra crap on me everyday that you are never caught up or feel at ease. I never had time to complete my training as I was constantly doing some housekeeping task or dealing with the clients. Occasionally I could find some time here and there to complete a few of the modules.The BOA I replaced was there 5 years. She came in a few days a week during the transition and was the most stressed out hard working woman I think I've ever met. After 5 YEARS, she STILL wasn't comfortable during her job. She ran around like a chicken with its head cut off and was constantly stressed. What is more, the "training" you receive is BS. You are expected to do on-line training modules-like 75 of them over 6 months- while you are trying to provide excellent customer service (as well as all the other BS). Most companies send you to training classes for a few weeks and make sure you know the job BEFORE you start. Edward Jones is like- its your job to learn this on your own, ask somebody, or fiqure it out yourself AS you are learning the job. Speaking with other BOA's in other offices -there was no difference in how things worked there. The "Clients" are generally either extremely needy and have not a clue what investing is all about OR really wealthy people with an attitude that the FA is available 24/7 and when they call- you need to drop everything and answer their inquiry. The affluent understand the high sales charges they pay the FA and feel that for the money they are paying their FA ,that gives them the right to treat you like crap. I heard numerous clients complain of the high fees while waiting to meet with the FA. My FA literally sends every single affluent client a several hundred dollar birthday or anniversary gift- so they do business with them and stay with EJ. If the FA didn't give a kick-back in the form of gifts- I think most of them would eventually leave. Its pretty sad to think that the only reason they stay is the free stuff and constant butt kissing from the FA. I know that was the deal at my office. I have worked as a Financial Advisor for Merrill Lynch for 11 years and have been in this industry for 20 years. I have never seen such a bad corporate structure. Don't waste your time with Edward Jones. I'm sorry that I ever took the job!!!!!

1.0
May 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Can't think of any at all.

Cons

When they tell you "95% of our FA's in training pass the series 7 test." Ask them for the statistic of how many are fired before they even get to sit for the exam. They won't tell you. But the truth is likely less than half of the 80 to 100 in each new study group will be fired before the fourth week of study. Very ruthless company, poor study tutors. You are and will always be just a number to them, not a person. I left a good paying job only to be fired three weeks into the study program because my scores weren't high enough. Believe EVERY bad thing you read on Glassdoor about Edward Jones. Learn from my life's mistake!

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