Does El Pollo Loco pay their employees well?

According to anonymously submitted Glassdoor reviews, El Pollo Loco employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at El Pollo Loco. This rating has been stable over the past 12 months.

How satisfied are employees working at El Pollo Loco?

55% of El Pollo Loco employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated El Pollo Loco 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at El Pollo Loco?

Cashier (281) , Sales Associate/Cashier (31) , Shift Leader (31) , Assistant Manager (19) , Cook (19) , General Manager (17) , Front End Cashier (14) , Line Cook (10) , Prep Cook (8) , Guest Service Team Member - Cashier (6) , Shift Supervisor (6) , Crew Member (5) , Manager (5) , Part Time Cashier (5) , Service Assistant (5)

What are the pros of working at El Pollo Loco according to real employee reviews?

"Some coworkers are nice" ((in 32 reviews)); "flexible hours considering I had school" ((in 29 reviews)); "Free food on breaks and discounts" ((in 25 reviews)); "Met good people but also people who are a pain in the 😐" ((in 24 reviews)); "Flexible schedule depending on location." ((in 13 reviews))

What are the cons of working at El Pollo Loco according to real employee reviews?

"Bad management wouldn’t help when busy" ((in 61 reviews)); "Fast advancement but low pay" ((in 36 reviews)); "MY manager was rude and didn't care about anything." ((in 33 reviews)); "little training, lack of understanding that people have lives beyond el pollo loco, not properly compensated for overtime, lack of team work, lack of customer service from other employees including some managers" ((in 13 reviews)); "bad upper management, hardly any employee benefits, work off the clock, doesn't follow its schedules, way overworked for the amount of pay" ((in 12 reviews))

What are the top reviewed El Pollo Loco locations?

Los Angeles , Las Vegas , Houston , Costa Mesa , Sacramento , Anaheim , San Diego , Fresno , Inglewood , Compton , Downey , Glendora , Santa Clarita , Ontario , Dallas , Palmdale , Corona , Riverside , Victorville , Roseville , Fort Worth , Clovis , Alhambra , Long Beach , Lynwood , Orange , Santa Ana , Torrance , Whittier , Modesto

El Pollo Loco reviews

3.4

55% would recommend to a friend

(712 total reviews)

Liz Williams

63% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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El Pollo Loco has an employee rating of 3.4 out of 5 stars, based on 712 company reviews on Glassdoor which indicates that most employees have a good working experience there. The El Pollo Loco employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

712 reviews

3.0

Jan 22, 2018

It's a pretty hard job!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free food sometimes depends where you at

Cons

Stressful when customers yell over they're chicken not being made right...

3.0

Jan 17, 2018

Fine employer but your starting rate will always be your pay rate.

Cashier

Recommend

CEO approval

Business Outlook

Pros

The chicken is pretty good, and you get a 50% off discount when working. El Pollo Loco is a "step up" from other chains, but it's not somewhere you want to be long term.

Cons

El Pollo Loco brought me on at $10.75 hourly and after 5 months of working with them they refused to give me a raise -- even after accepting dozens of call-ins and covering for a cashier at a second store (I worked at 2 stores for 3 months). The company expects a lot and they're not willing to pay for it. They spend a lot of money on renovating stores, but they don't spend any money on maintenance in the back. Our grill was half broken, and this is a huge health violation because raw chicken takes a long time to cook from start to finish. All-in-all, it's not terribly different from other fast food chains so just be wary when you apply.

2.0

Jan 17, 2018

Unorganized

Cashier

Recommend

CEO approval

Business Outlook

Pros

Ron was nice. Customers were nice

Cons

Unorganized Rude No diversity Unruly

Viewing 535 - 537 of 712 Reviews

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Jobs at El Pollo Loco

Service Team Member- 6048

Service Team Member - 6180

El Pollo Loco Team Member

El Pollo Loco

El Pollo Loco reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It's a pretty hard job!

Fine employer but your starting rate will always be your pay rate.

Unorganized

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Jobs at El Pollo Loco