El Pollo Loco reviews

3.4

55% would recommend to a friend

(712 total reviews)
avatar

Liz Williams

63% approve of CEO

57% positive business outlook

El Pollo Loco has an employee rating of 3.4 out of 5 stars, based on 712 company reviews on Glassdoor which indicates that most employees have a good working experience there. The El Pollo Loco employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

712 reviews
5.0
Oct 13, 2014
Recommend
CEO approval
Business Outlook

Pros

The managers were terrific; they always looked after you and helped you with anything you needed. Great first job. Able to climb the ladder to becoming a manager very easily.

Cons

Getting in the hang of things. At first, it's a bit overwhelming because it all moves so quickly, but once you get it down, it's actually very fun.

5.0
Oct 12, 2014

It has been fun.

Recommend
CEO approval
Business Outlook

Pros

The co workers, the staff, management and the environment that you work in is very cool. It is also very fun at times.

Cons

The customers treat you bad.

1.0
Oct 7, 2014

HORRIBLE.

Recommend
CEO approval
Business Outlook

Pros

Some coworkers are nice, learned to handle doing many things at once.

Cons

DONT WORK HERE. ITS NOT WORTH IT. I have had it with the managers and whoever is up there in the company. It was fine at first but my manager tricked me with a fake sense of security. She came off as nice and understanding at first, which I notice she does to all new employees, but after a while it all changes. You're expected to learn little bits of everything-- with no raise. You get horribly overworked, unless you're a male cashier. Everything is messy disorganized and sadly the general manager is the worst. After a while I learned to see how she really is. She snaps at her empoyees, always puts them down for the smallest things and just brings bad vibes. She encourages us to skip school so we could make it to work. I many times gave her my school schedule so she could know when I'm busy or free and she never cared to look at it. You can't even talk to her about a schedule problem or change because she will give you attitude and not listen to anything you have to say. It's sad because the assistant manager and the shift leaders are all so understanding and humble but how is it that the highest one is the worst? Without your employees you would literally have nothing so treat them with some respect and hear them out. We have lives outside of this so that needs to be understood.

Viewing 682 - 684 of 712 Reviews

Glassdoor has 766 El Pollo Loco reviews submitted anonymously by El Pollo Loco employees. Read employee reviews and ratings on Glassdoor to decide if El Pollo Loco is right for you.