Pros
Good friendly and helpful people, flexibility with working hours Multiple locations offers travel opportunities at home and abroad, benefits are reasonable but could be better. Generally relaxed office atmosphere
Cons
Incompetent mid-level management, advancement is often a case of who you know or how long you've at the company and it shows. Too much outsourcing has cost the company dear in good employees and morale is very low in a lot of locations because of this The focus on flagship products such as Science Direct has a detrimental effect on other products. Customer Service is poor, not the front-line staff, but the tools used and the overall management. Cost cutting, there's only so much you can cut, in fact there's numerous cases where it costs more than it saves, money isn't everything