I am aware that not all Embassy Suites may operate in this manner but for the property that I worked at, it was very strenuous. It wasn't more say the guest that made it strenuous because the work is actually pretty easy once you get the hang of it but more so the culture, values, and senior management. The pay is pretty low and the hours are 40 a week(hours being positive, pay not so much). If you are someone who values professionalism and genuinely enjoys helping others at first this job may seem great but if management is poor in values, it will be a struggle. It was a very toxic work environment for anyone who doesn't like spending time talking about other employees and what they do wrong. Many of the management would use the excuse of seeing if you "fit in" to decide if they wanted to keep you on. If you do not fit a certain vision that management conjured up in their head about you, be prepared for scrutiny and toxic work environment practices. If you don't contribute to their high school clique standard they will lower hours and find things they don't like. Many of the managers (including the GM) have this mindset and if you don't contribute/enable this behavior they will not like that. Also, they want you to be loud and in guests' personal space even if that guest is talking to someone else. They will hold you to a different set of rules if higher management has decided that you're not loud enough for the front desk. Also, if the GM finds a reason to not like you, any reason at all, be prepared to be going to war with every higher up manager.
