Management. From the top down it's not about care for employees or even customers. It's all about profit. There are unrealistic goals set, so much that people are quiting due to the pressure. The atmosphere is so tense there are employees looking for anything else to get out of the toxic environment.
Our systems are unreliable and project zero professionalism. With the computer systems, Web site and phones down at least once a week it's hard to take pride in your company. AAPC does not compensate me for my cell phone, asking me to forward calls to my cell phone is unacceptable. There should be a contingency plan, especially for those employees that are commission based.