Pros
• did the work during this period to provided orders at the delivery time agreed with the customer by coordinating between manufacturing & Purchases & logis-tics and warehouses and delivery it in time to obtain customer satisfaction and avoid delays and Penalty • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. • Demonstrated excellent communication skills in resolving product and consum-er complaints. • Delivered fast, friendly and knowledgeable service for routine questions and ser-vice complaints. • Maintained knowledge of company products and services to promptly resolve complaints and concerns. • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Assisted staff with resolving complex customer issues and implementing tar-geted solutions. • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings. • Evaluated employee job performance and motivated staff to improve productivi-ty. • Investigated sensitive customer service complaints and delivered prompt resolu-tion to customer satisfaction. • Upheld quality control policies and procedures to increase customer satisfac-tion. • Monitored phone calls to provide feedback and coaching. Evaluated and authen-ticated returns, exchanges, and voids. • Delivered continuous training to associates to maximize performance and cus-tomer relations skills. • Conducted research and reviewed findings to solve customer issues. Led team engagement to assist cross-functional departments and achieve goals. • Conducted training and offered staff development opportunities to decrease process lags. • Relayed customer feedback to cross-functional teams to improve products and services. • Explained benefits, features, and recommendations to maximize client retention. • Audited customer account information to identify issues and develop solutions. • Reviewed accounts for payments received or approved credit arrangements.
Cons
i need acquisition more expertise