Used to be good... - Technical Support Analyst ADP Employee Review

2.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

*Was* able to work from home for several years, which was appreciated.

Cons

Inadequate training... watching PowerPoint presentations year after year doesn't cut it. Year-end always a nightmare, with mandatory overtime. Had to train new hires in some of the super centers... which was basically training our replacements. Experience no longer valued - feels like company is just trying to hire new people and create offshore teams, both at lower wages, to make the company look more profitable.

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ADP Response
7y
Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes, and we value your opinions.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

* work culture * work life balance * hybrid schedule

Cons

* annual raises * most hires are by referral

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
3w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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