Not a great company to work for - Sales Associate ADT Employee Review

1.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some pros such as relaxed dress attire, cool people etc

Cons

The company itself is just very focused on numbers and nothing else. It’s simply a corporate giant swallowing up everything in its path. They don’t care about employees or customers. They will micromanage you to death. And everything is your fault, if someone couldn’t afford the system, it’s somehow your fault. You should have presented it better, maybe they do have money but you didn’t sell them. This company will discount a whole system down to 100 bucks to get a sale from someone who has no money, and they’ll still tell you that. If a call drops, it’s your fault. Your numbers are everything, if someone calls ADT thinking they’re calling AT&T, it will still count against your sales numbers. They’ll say well you could have still sold it. It’s very pushy, and the training is horrendous. In fact just about everything learned in training is not even the job, you basically relearn everything after training. They have commission structures that essentially will move the goal post as often as possible, every call that’s not a sale counts against you no matter what. If a call drops, it counts against you. If the customer called the wrong number, it still counts against you. You’re constantly fighting to hit the numbers for bonuses and it feels almost impossible when you are hit by things out of your control. ADT is a joke.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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