Standard Call Center Job - CSG Representative Phase II ADT Employee Review

4.0
Apr 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, consistent work schedule, other internal opportunities, numerous resources and employee perks that the company has with online corporate perks and locally.

Cons

Customer interaction easily escalates, certain procedures and policies seem unclear and can contribute to the customer escalations, if you are good then they try to promote you to CHS which is a higher profile customer. Tend to be strict with performance figures.

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ADT Response
10y
Thank you for your review about ADT's Call Center. We're happy to hear you've had a mostly positive experience thus far. We appreciate your feedback as our employees are very valuable to us, and we're always looking to make improvements as a company and as an employer.

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Cons

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4.0
Jul 14, 2026
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Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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