Good pay but frustrating customer interactions - Advanced Care Technician ADT Employee Review

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good but mostly where the pros stop tbh

Cons

Cons are as follows strict guidelines for contracts and back to back calls to get a bunch of info filled out for every customer, rude customers, no real way to actually help customers with billing disputes, troubleshooting and having to deal with older customers who are disabled and cant be helped so you have to then send a technician put and charge them. Causing anger.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

See reviews by: Helpful|Rating|Date|All