Great technicians overshadowed by profit-driven management - Operations Team Manager ADT Employee Review

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The technicians are great and know their job very well

Cons

The company only looks at the bottom line. That is always at a cost to the customer and technicians. The CEO got his salary doubled from 2023 to 2024. All team managers got their bonus packages lessened. That's all you need to know.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

See reviews by: Helpful|Rating|Date|All