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      ADT

      Engaged Employer

      ADT reviews

      High Turnover/Low Morale - CSG/Customer Service ADT Employee Review

      2.0
      Feb 22, 2012
      Csg/customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were great, and a select few of the mangers and team-leads were great, did offer benefits even if they were quite exspensive. PFP or padi for performance a good idea on paper.

      Cons

      QA's were as varied as the sun, most management, including upper, were worthless, yet could get away with murder. Pay for the CSG's was awful, and not good for the EDO's as well, turnover was astrinomical, higher then any other call center that I have ever seen. The technology used was about 8 years out of date and the attendance policy was a joke. Many customers cancelling service becasue of poor service because of high turnover, just plain bad.

      Explore other reviews about ADT

      5.0
      Mar 24, 2026
      Sales & training manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance People Trust

      Cons

      Mid pay Highly agile company can create lots of necessary changes

      5.0
      Jun 18, 2026
      Patrol manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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