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      ADT

      Engaged Employer

      ADT CSG/Customer Service reviews

      1.0

      Be the first to recommend this company

      (3 total reviews)
      avatar

      Jim DeVries

      Not enough data to show CEO approval

      Ratings by category

      5.0

      Career opportunities

      4.0

      Work/Life balance

      4.0

      Compensation and benefits

      3.0

      Culture & values

      3.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      4.0
      Apr 6, 2016

      Standard Call Center Job

      Csg representative phase ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, great benefits, consistent work schedule, other internal opportunities, numerous resources and employee perks that the company has with online corporate perks and locally.

      Cons

      Customer interaction easily escalates, certain procedures and policies seem unclear and can contribute to the customer escalations, if you are good then they try to promote you to CHS which is a higher profile customer. Tend to be strict with performance figures.

      avatar
      ADT Response
      10y
      Thank you for your review about ADT's Call Center. We're happy to hear you've had a mostly positive experience thus far. We appreciate your feedback as our employees are very valuable to us, and we're always looking to make improvements as a company and as an employer.
      2.0
      Feb 22, 2012

      High Turnover/Low Morale

      Csg/customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were great, and a select few of the mangers and team-leads were great, did offer benefits even if they were quite exspensive. PFP or padi for performance a good idea on paper.

      Cons

      QA's were as varied as the sun, most management, including upper, were worthless, yet could get away with murder. Pay for the CSG's was awful, and not good for the EDO's as well, turnover was astrinomical, higher then any other call center that I have ever seen. The technology used was about 8 years out of date and the attendance policy was a joke. Many customers cancelling service becasue of poor service because of high turnover, just plain bad.

      Related searches: ADT CSG/Customer Service jobs | ADT CSG/Customer Service salaries | ADT benefits | ADT interviews
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