Bought out by ADT - Customer Service ADT Employee Review

2.0
Apr 23, 2018
Recommend
CEO approval
Business Outlook

Pros

There were no pros to working for ADT or Protection 1.

Cons

The company I formerly worked for was merged with ADT and it was the cause of the downfall of our local office. ADT does not care about their employees or their customers.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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