Love what I do but not the company. - Customer Service Representative ADT Employee Review

3.0
Jul 29, 2013
Recommend
CEO approval
Business Outlook

Pros

With persistance you can learn a variety of good customer service skills. There is rarely a dull moment.

Cons

Lacidaisical management, inconsistant application of policies, and inadequate training. If you are looking for a career thisis not the company unless you habe a degree. Actual experience counts for nothing with this company's management.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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