Pros
The benefits of working full time are great. FMLA, short term disability, 40 hours sick leave right as you start, and 2 weeks vacation. Hourly pay as well as commission based.
Cons
They just keep adding onto your job description without an hourly pay raise. They add "mandatory" overtime to your schedule and don't ask you. It's literally as mandatory as it gets. Forget about your home life or anything else you do. The work/life balance is totally shifted. The amount of workers in the call center complaining of stress from the work load is increasingly ridiculous. The morale is down, and no one ever say "I want to be here" or "I like working for ADT". The only thing that's said is "I don't want to take another call." "I don't want to be here." "This job sucks." Calls are always being routed to the wrong departments and with the call center employees having to make "stats" every month in fear of being written up or gaining 'points' which can eventually lead to termination, the stress load is even heftier.