Worst Company Ever - Call Center Representative ADT Employee Review

1.0
Aug 7, 2014
Recommend
CEO approval
Business Outlook

Pros

If your are a masochist this company is for you!

Cons

I worked in the ADT Call Center. The call center culture is that of a middle school. Filled with Drama Queens, Clicks, Teachers Pets, Bullies...the Entire Gamut! The team managers are glorified baby sitters. They treat ALL the employees as if they are children and with indifference and condescension. Professionalism is Severely lacking from management down. I was much older than most of the children they hire. Most hired are barely out of high school and in their first years of college. The level of professionalism from these child-adults is VERY low, so the management has very low standards of what is considered acceptable behavior. The policies regarding compensation are vague and ever changing :( Your base pay is minimum wage or a little higher, maybe $9/hourly. With that being the case you cannot afford for them to be messing around with your commissions and how they are earned and paid. ADT is constantly trying to increase their dollars and the productivity of the call center but the call center moral is HORRIBLE!!!! The only people I knew that liked working their were the teachers pets.....for obvious reasons.

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Mar 24, 2026
Recommend
CEO approval
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Pros

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Cons

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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