Horrible - Call Center Agent ADT Employee Review

1.0
Sep 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Great entry level job for single young person who just graduated from high school

Cons

Misleading and deceptive job description Performance scoring system is flawed Mandatory overtime Hidden penalties behind everything you do

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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