92% Turnover Rate, Good Luck! I would read this if you are seriously considering a job at ADT. - Sales Manager ADT Employee Review

1.0
Dec 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I have been sitting here for a few minutes trying to think of some. The only pro I can think of is time flexibility, which also causes disorganization. There is no true vision on a national or local level.

Cons

Many. While the unqualified leadership at the local level forcefully and manipulatively dictate every employee in the office, the directors and upper level management tell you to run their specific program, whether your a manager or a rep. This can be very confusing at times. The pay is extremely inconsistent and at times, most employees see $0 paychecks on most weeks. Yes, even the most successful representatives see $0 paycheck weeks. Too much stress for a mediocre job. Top representatives, managers, and ASM's will leverage their experience with ADT and move onto something that they will actually be happy with. I've seen it countless times. In my tenure with ADT, I have seen almost a hundred people (representatives) come and go from the St. Louis, MO office. There is no argument that very few people make it after a year. With a 92% turnover rate nationally, the business is failing.

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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