Call center - Tech Support Representative ADT Employee Review

4.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of the people You will learn quite a bit as it’s a pretty intense learn as you go program 24/7 so you can choose any kind of schedule I was full remote Overtime If you have questions or can’t solve a problem there will always be someone who can help The leader over tech support There’s so many different roles to fill at this company that if you end up hating tech support there will something you can switch into

Cons

Call center with little to no down time 24/7 so you will work holidays Low pay Depending on your team you may or may not be severely micromanaged. You are your KPIs

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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