Pay Is Not Worth The Stress - Customer Service Representative ADT Employee Review

2.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay is okay. The work gets easier the longer you stay.

Cons

No opportunity to grow. Not willing to work with your busy life style. Management will say one thing, yet do another and they aren't dependable. Assist lines have no knowledge on any issues you may need assistance with. Bomb threats. Must sign in to use the bathroom. Lack of communication between departments. Must stay on HR's case about FMLA confirmations and if you don't they'll blame you for the fact that they didn't do their job. Management makes plenty of rules, yet they themselves do not follow them. Quick to write you up for even breathing wrong (labeled under misconduct).

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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