Great....as a start - Customer Service Representative ADT Employee Review

3.0
Jul 4, 2023
Recommend
CEO approval
Business Outlook

Pros

You'll almost always get hired. They hire everyone. Great if you need a bit of cash in a hurry. Nice people to work with Free coffee A bit of fun in the office e.g quizzes, raffles

Cons

Location if not based near public transport can be a nightmare to get to. Shift patterns, 6:50am starts on a weekend. Ew. Not enough engineers to cover all of the faults with ADT systems. Rude customers. Salary could be a lot higher. Little progression.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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