Excellent Place to Work - Virtual Service Support Specialist ADT Employee Review

5.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Work From Home Work/Life balance Reasonable Flexibility Sizeable PTO accrual Decent pay for what you do Benefits/Perks Upward Mobility Managers don't hover

Cons

Hard cap on pay depending on position. Very little handholding after training. Because managers don't hover, a lot of self discipline is needed, your time is tracked by various programs. Metric Based Jobs: metrics are taken seriously, don't fall behind repeatedly.

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

See reviews by: Helpful|Rating|Date|All