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ADT

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ADT reviews

Will be drained - Customer Technical Support ADT Employee Review

3.0
Dec 10, 2024
Customer technical support
Recommend
CEO approval
Business Outlook

Pros

The pay is decent enough

Cons

Back to back calls, no wellness breaks, only get 42 hours for absences within 6 months, unable to use Volunteer Time Off opportunity until after you first 6 months, some team leads may require you to share your screen your entire shift so they can pop in and out of your Microsoft Teams whenever, if your shift starts past 4pm you will rarely get VTO, constantly adding more lines of business without pay raises

Explore other reviews about ADT

5.0
Jul 5, 2026
Sales associate
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

5.0
Jun 18, 2026
Patrol manager
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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