This was the worst job I have ever had - Virtual Technical Support ADT Employee Review

1.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

A good amount of time off. Work remote

Cons

The job was very stressful in itself, but then you may have 2 or 3 people sending you messages while you are trying to help someone asking when you will finish. I am very customer oriented and to do a crappy job just to close my ticket is not for me. Some of those people were elderly and it took a lot of extra time dealing with them. It took so long for people to get in by calling, that they waited until they had multiple issues before they would even call. I was one of the higher ticket closers, so i am not even sure how they treated the people that couldn't keep up.

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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