5.0
Aug 6, 2025
Anonymous employee
Current employee, more than 5 years
Knoxville, TN
Recommend
CEO approval
Business Outlook
Pros
It's a good job, I've been here 6 years. Yearly pay raises and competitive pay for call center jobs on the same level. I like my department. Plenty of room to move around and find a department you feel most suits you. Really cool about pregnancy leave and making sure you feel comfortable hopping back on the floor when you come back. I was able to sit with another agent to get a feel for things again.
Cons
Can be stressful depending on the alarm, however leadership always checks in on you to make sure you're okay. I did prefer the 40 rolling hours absent policy, the new one is kind of hard to remember. I don't typically out though so it's never been an issue.