Good benefits but chaotic and unfair workload - Customer Experience Agent AIT Worldwide Logistics Employee Review

Lots of support, good benefits

A little unorganized at times

Not much can be said when its comes to Pros, I guess they have pizza parties every couple months.

In the Home Delivery Department, one of the supervisors really likes asks racially motivated questions, meanwhile discounting any issues you bring up to her, While the other one, likes to spread rumors and ostracizes employees she doesn't deem fit. Their manager and director aren't much better. They act friendly when everything is going well, but the moment you bring up concerns about workload, responsibilities, or compensation, you're pulled into a meeting and made to feel like you're the problem. It does not matter if you out perform your co-workers. Not to mention the director has zero clue what goes on. The biggest issue is that management protects its own. If they don't like you, or if you raise concerns about a supervisor or long-term employee, they'll find a way to paint you as the villain. It creates an environment where people are afraid to speak up because they know there's a good chance nothing will be done, and they could end up facing retaliation for trying. *FYI, I am speaking strictly about the "Customer Experience" department*