Overworked, lack of training and rude customers - Customer Service Agent AJ Bell Employee Review

Long hours, have to start 15 minutes before shift with no pay due to computers not working properly, mandatory overtime of 8-7pm shifts over Easter, vast majority of customers are rude and there is micro management. Overtime is often unpaid as it’s part of the culture. Total lack of training so you’ll be rushed on the phones even though you don’t fully know what you’re talking about (no fault of your own, there’s a lot to learn). At first they’ll say this won’t happen but it will. Blame culture too.