Pros
At the Columbus location, the culture was a holdover from CompuServe days. The work/life balance really showed respect for employees. We were expected to work hard and hit deadlines, but had the opportunity to work from home whether tending a sick family member, waiting on a repairman, or just not wanting to share the road with people who can't drive in the snow. It showed in the longevity and cohesiveness of our dev team which had an open door policy where you could just walk in and bounce ideas off others with being demeaned.
Cons
Layoffs and more layoffs. Offshoring just for the bottom line is not the answer and only erodes the product quality and employee morale. AOL failed to innovate ahead of the curve, but rather chose to play catch-up with its competitors. In the past few years, senior management seemed too enamored with helping their longtime buddies than returning the company to its leadership position.