A Thankless Job - Home Depot SSA ARS-Rescue Rooter Employee Review

1.0
Jul 11, 2020
Recommend
CEO approval
Business Outlook

Pros

The pros were that I could switch my hours around.

Cons

Plenty of them. The pay was hedious. I had been with the company for over a year and yet the company did NOT ever do a performance review in which a good performer gets a pay raise and etc. The comission check was terrible. Even on the months where I was top performer making $50k revenue for the company on a monthly basis. I say that because I have first hand had jobs where I got paid more commission even on the months where I was not top performer. The sales meetings were far beyond pathetic. No structure whatsoever. Their sales meetings were like being at a 12 Step Al-Anon meeting or Depression Bipolar Support group meeting. What's even worse is that ARS rescue rooter's mission statement or their sales pitch is... "ARS/Rescue Rooter Houston provides professional air conditioning, heating, plumbing, & insulation services. We require background checks & drug tests on all employees. Emergency service available 24/7" Here's the kicker behind this mission statement and sales pitch that you train us sales people to say to the customer. Is the fact that this company hired an employee who has at least 23-33 criminal records under his name. Which consist of multiple thefts, multiple drug/alcohol related charged, domestic violence charges and many more. In other words the company is flat out lying to the public. Making it be a hazardous workplace when the company hires a convict in their company

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ARS-Rescue Rooter Response
5y
We are very disappointed to hear about your personal work experience with us. However, ARS has a robust background screening process that we stand behind to ensure a safe work environment for our employees and customers. We are also committed to maintaining a culture that is inclusive and free from discrimination and harassment of any kind. We ask that you reach out to us directly as soon as possible to discuss the allegations so they can be researched immediately. Please contact us at talent@ars.com or 901-271-9700 and ask for the HR Department.

Explore other reviews about ARS-Rescue Rooter

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, amazing benefits, super easy if you’re a people person, amazing management team

Cons

Intensive KPI tracking, independent workload, not work life balance friendly. Your performance can be affected if you’re having a bad day. People treat you like scum of the earth

1.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

You can take work truck home.

Cons

Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

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ARS-Rescue Rooter Response
1mo
Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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